Supervisors are the critical key to people management in the contact center environment. In this 2-day course, supervisors will learn the key principles in managing people effectively and the key components in interviewing and hiring new agents. Plus, how to motivate and retain the best agents, the varied forms of critical communication skills, the cycles of teams and how to manage them, along with time, stress, and change management tools to keep things running smoothly.

No Scheduled Dates at this Time.