Supervisors and coaches are the critical link between the agent and the company. Today, more than ever, the principles and tools presented in this course are absolutely essential to every contact center supervisor. In this 2-day course, you’ll learn to spot the signs of a well-supervised center and how to create a performanceimprovement culture.

You’ll receive the tools you need to understand your purpose and objectives in monitoring and coaching, as well as the most up-to-date methods and best practices in the industry.

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