For Call Center Managers

With Call Center Learning Solutions you will find experienced Contact Center Trainers who will customize training solutions to help you meet your objectives. Call Center Learning Solutions provides the most comprehensive and complete list of courses focusing of every area of Contact center Management, Operations, and Agent Training.

OPERATIONS MANAGEMENT
Leadership and Strategy - Define Strategies and Direction Customer Relationship Management for Call Center Leaders Operations Management for Call Center Supervisors Operations Management for Call Center Leaders/Managers Operations Management for Outbound Call Center Leaders Metrics - Manage Call Center Key Performance Indicators VRU - Scripting for the VRU (Voice Response Unit) ACD Data - Use ACD Data to Manage Call Center Performance Coaching Call Quality Skills for Call Center Leaders
PEOPLE MANAGEMENT
Calibrate Call Quality Across the Enterprise Coach Call Quality for Lead Agents Building Effective Call Center Teams Building a Call Center Culture and Employee Loyalty Design a Certification Program for Call Center Teams Hiring and Training in the Call Center Leadership and Management Skills For Call Center Supervisors Manage Change, Stress and Teams Manage Change, Teams and Time People Management for Call Center Leaders Performance and Conflict Management for Call Center Leaders
TRAINER WORKSHOPS
Train the Trainer to Train
CCLS SKILLS TRAINING
CCLS Skills Training, Coaching and Call Quality Evaluation (CQE) Program

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