The ABCs of Grammar in the Call Center - For Your Frontline Agents

Most of us haven't taken a grammar course since middle school and sentence diagramming wasn't the most enjoyable homework we completed. In this web seminar, you can brush up on common grammatical errors that are easy to fix.

Just one grammar mistake can undermine your credibility no matter how articulate you are. Chances are if your supervisors notice errors, your customers notice them too. Reminders of common rules of grammar will enhance your email and phone communication.

During the seminar, you will:

• Recognize the effect of poor grammar
• Identify grammar pitfalls
• Make subjects and verbs agree
• Use me, myself and I
• Fix pesky possessives
• Correct confused words
• Use active voice
• Choose simple words
• Identify misplaced modifiers

As Mark Twain said, "The difference between the right word and the almost right word is the difference between lightning and the lightning bug." Register today for a fun 90-minute grammar reminder and end the “is it I or me” debate forever!

Value added materials

• Printable Slides
• Quick Grammar Guide
• Reference List of Grammar Books

Who should attend?

Frontline call center agents who are responsible for handling customer interactions, especially using email and text chat. This seminar is appropriate for agents who handle customer service, sales and technical support calls. The material in this seminar is at a basic level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
May 20, 2008 (2-3:30pm Eastern)	$299.00
Live Seminar Recording	$299.00

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