Building a Call Center Culture that Inspires Employee Commitment

What do you imagine when you think about the best call center cultures? Do you envision swimming pools, elaborate cafeterias and in-house childcare centers? Then, do you let out a big sigh since these will never happen at your center?

An inspiring call center culture doesn’t have to mean expensive benefits for employees. It’s much more about the relationships and positive work environment that you are able to promote.

In this seminar you will gain an understanding of the relationships and dynamics of culture and how it impacts employee commitment and performance. You will learn a framework for building a supporting culture under various organizational structures and conditions. Examples from various industries and organizations will be shared to demonstrate how a supporting culture can be cultivated in different environments.

Topics include:

• Understanding culture and dispelling the myths
• Increasing employee retention and commitment through a positive culture
• The impact of employee satisfaction on customers and stakeholders
• A framework for building a supporting culture with various environments
• Understanding the financial return on investment of promoting a supporting culture

Join us for a practical session to learn how to spark employee commitment to call center success.

Value added materials

• Printable Slide Presentation
• What Is Your Culture Self-Assessment
• Sample Gap Analysis
• Team Profiles
• Resource List
• “The Role of Corporate Culture in Agent Commitment”
• “Combating the Negative Effects of Job Stress in the Call Center”
• “Build Long-Term Loyalty from the Agent's Perspective”
• “AmeriCredit: Strong Focus on Values Promotes Positive Team Culture”

Who should attend?

Directors, managers and supervisors with employee satisfaction and retention responsibilities. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00
May 22, 2008 (11am-1pm Eastern)	$299.00

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