Call Center Coaching 3-Part Series, Part 3: How to Inspire Employees Through Positive Feedback

Tap into one of the most powerful motivators in your call center — positive feedback! One third of employees cite lack of management recognition as their #1 job complaint.

Attend this seminar to learn how to celebrate performance in your call center by identifying and recognizing positive employee behaviors using praise. You’ll discover how often you should be praising and a model you can use to quickly and easily deliver praise that will inspire excellent performance.

You’ll learn how to:

• Tap into the powerful impact of positive feedback to improve your center’s work environment and motivate employees
• Use the 4:1 rule to give call center staff the recognition and praise they crave
• See dramatic employee performance improvements through positive reinforcement
• Rely on the SAFE model to deliver effective face-to-face positive feedback

Value added materials

• Printable Slide Presentation
• SAFE Model
• Coaching Process
• Sample Scripts and Exercises
• “Negative Culture and Dysfunction Permeate U.S. Call Centers, Study Says”

Who should attend?

Managers, supervisors, QA specialists and coaches who are responsible for coaching and performance development in the call center. The material in this seminar is at an intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.00
May 16, 2008 (11am-1pm Eastern)	$299.00

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