Call Center Hiring 2-part Series, Part 1: Determining Who's Best for the Job: Interview Guidelines and Questions for Call Center Positions

Carefully chosen interview questions can reduce turnover by consistently identifying the best candidates. In this information-packed seminar, you'll learn how to filter out the fluff from your interview questions and compose powerful questions designed to gain insight into candidates' answers. Using behavior-based interviewing techniques, you'll learn to base your interview questions on the most dependable criteria for predicting future behavior - your candidates' past actions and experiences.

We'll address how to leverage telephone, Web and face-to-face interviewing methods and create an interviewing environment that embraces candidates and demonstrates your corporate culture at its best. Don't miss this opportunity to receive call center-specific examples of interview questions that will help you hire the best employees for your center.

Part 2: Everything But the Interview: Using Hiring Assessments, Simulations and Job Previews

Who should attend?

Managers, supervisors and HR professionals who are responsible for hiring in the call center. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price. Use this page to register for Part 1 only of this series. Register for Part 2 individually.

Date:	Price:
Live Seminar Recording	$299.00
June 20, 2008 (11am-1pm Eastern)	$299.00

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