Call Center Hiring 2-Part Series, Part 2: Everything But the Interview: Using Hiring Assessments, Simulations and Job Previews

Go beyond the traditional face-to-face interview process and explore innovative assessment tools that will elevate your selection process to the next level. We'll show you how to make the most valid and reliable assessment of candidates' knowledge, skills and abilities by incorporating high-tech, low-tech or no-tech testing methods that will suit every budget.

This seminar will help you:

• Understand the different types of call center assessment tools – personality inventories, skill and knowledge tests, achievement predictors, integrity testing
• Learn how to select tests that maximize your chances for getting the right fit for your call center – and your budget
• Decide whether (and when) to buy off the shelf or create your own tests
• Ensure you stay on safe legal ground and target legitimate job requirements
• Put yourself to the test by showcasing your call center as a great place to work with tools and techniques for welcoming candidates and celebrating your culture

Discover how this seminar can guide you toward increasing the validity and effectiveness of your selection process by going beyond the interview!

Part 1: Determining Who's Best for the Job: Interview Guidelines and Questions for Call Center Positions

Who should attend?

Managers, supervisors and HR professionals who are responsible for hiring in the call center. The material in this seminar is at a basic to intermediate level.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price. Use this page to register for Part 2 only of this series. Register for Part 1 individually.

Date:	Price:
Live Seminar Recording	$299.00
June 27, 2008 (11am-1pm Eastern)	$299.00

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