Call Center Training - Call Center Learning Solutions, training the voice of your business with on-site courses, online courses,web seminars, and e-learning call simulations.

“How can we motivate our agents?” This is one of the most frequent refrains voiced by call center supervisors and managers during our workshops and conferences.

Much of what passes today for “motivation” is pure technique. We often talk about things such as incentives, compensation, games, prizes, and contests. These are fun and positive things to do. But, alone, they are insufficient if you want to achieve lasting motivation among your agents… motivation that stays beyond the contest period.

It takes more than mere techniques to develop a call center culture where motivation for high performance and continuous personal improvement are the norm. In this Web seminar, we will explore ways that you can develop lasting motivation among your agents.

We will cover five keys to lasting motivation. They are:

Meaningful work
Sense of belonging
Opportunity to perform well
Recognition
Job design and job matching

Join us to explore how you can create an environment that is high on motivation and, as a result, low on poor performance and turnover. And before you know it, you'll hear "I love my job" in the halls of your center more than you ever thought possible.

Who should attend?

Call center managers and supervisors will benefit from the chance to better understand what motivates the representatives in their centers. The seminar applies to service, sales and technical support environments.

Pricing

Pricing is per computer connection, not per person. Many companies attend these sessions in conference rooms to allow as many participants as possible to attend at the same low price.

Date:	Price:
Live Seminar Recording	$299.99