Leading Practices in IVR Design: Turn Your IVR from a Liability to an Asset

A poorly designed IVR application can cost hundreds of thousands – even millions – of dollars in low usage, irate customers, and lost business. On the other hand, a well designed IVR can save your call center anywhere from $5 to over $10 on every completed call, as well as improve customer satisfaction.

You will:

• Cover the basics of design – and redesign – for both touchtone and speech recognition
• Provide a step-by-step overview of the process from development to implementation
• Discuss how to keep your IVR application running smoothly

We’ll also discuss deciding whether to use touchtone or speech recognition and the keys to success when transitioning from a touchtone to a speech application. And we’ll include ways you can evaluate your own IVR applications in line with best practices to increase use.

Who should attend?

Call center personnel who are responsible for self-service or IVR design and maintenance. IVR designers or call center managers who want a better understanding of the overall IVR development and implementation process.

Date:	Price:
Feb 19, 11am-1pm EST	$299.00
Jun 2, 10am-12pm EST	$299.00

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