Using Effective Real Time Management to Meet Contact Center Goals

An effective real-time queue management program is essential to running an efficient inbound call center, but it doesn’t often receive the attention it deserves. Those managing the queue in real-time rarely have the training they need to get the best results from their diligent efforts. Attend this seminar to learn how to handle unexpected call traffic quickly and effectively.

In this session, you will learn to:

• Develop plans to be able to react in advance
• Determine real-time plan thresholds
• Communicate expectations and developing reaction alternatives
• Overcome an "attack the queue" philosophy

Who should attend?

Supervisors and managers charged with managing the call center’s real-time recovery program or those involved in its implementation.

Date:	Price:
6/18 - 6/18 2009	$245.00

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